In cases of non-delivery, theft, partial loss or damage of the postal item, please first submit a Search Request or Tracking Request and wait for the result. If it is determined that a compensation claim is applicable in the situation, please proceed to the compensation claim application.for 15 days
How long do you keep it at the post office Parcels that we have not delivered because no one was home are kept at the delivery post office for 15 days. Mail subject to customs duties are kept for one month. Please submit a request for redelivery or come to the post office to pick up your parcel.Domestic USPS Delivery Times Per Service
| Mail Class | Estimated Delivery Time | Estimated Cost |
|---|---|---|
| Priority Mail Regional Rate | 1 – 3 business days | $9.98 |
| First class Package Service | 1 – 3 business days | $3.80 |
| Parcel Select | 2 – 8 business days | N/A |
| USPS Retail Ground | 2 – 8 business days | $7.50 |
How do I call Japan Post from overseas(You cannot call from overseas.) Please check the FAQs.
What can I do if my package never arrived
If the seller hasn't shipped the item within the timeframe they promised when you bought it, you can cancel the order. If you never got your order and the charge appears on your credit card statement, you can dispute it as a billing error. File a dispute online or by phone with your credit card company.Reasons why Shipment gets Stuck in Customs
Your shipments might get stuck if you don´t comply with customs regulations. Be sure to check the current Japanese import rules to avoid this. Changes may occur at any time.
How do I get my package if I missed the delivery
If you missed a package delivery from the U.S. Postal Service, the mail carrier will typically leave a Redelivery Notice on your front door or in your mailbox to notify you that a parcel delivery was attempted. The good news is you can reschedule the redelivery of your package easily and without an additional cost.
In most cases, once a package is marked as 'out for delivery', it will arrive later that day. However, in some cases, it may be delayed by factors such as weather, lack of access, inability to obtain a signature or collect-on-delivery fees or truck loading errors.
What is the difference between shipped and out for delivery
Shipped means it has been picked-up by a delivery service (like FedEx or UPS) and is being transported to your city or location. It could be put on a long-distance truck or on a plane to get to your area. Out for delivery means it is actually on the truck in your city to be delivered.It is delivered to the addressee face-to-face with a receipt seal or signature required. If the addressee is absent, the item is brought back to the delivering post office and a non-delivery notice is left.Our globalexpress service will get your urgent parcel to Japan in as little as 3 working days and is ideal for important items and documents that require full tracking and named confirmation of delivery.
Using the tracking numbers, you can check the delivery status online at USPS Tracking®. If seven (7) or more days have passed since the date of mailing and the recipient has confirmed the item has not arrived, you may either submit a search request for your lost mailpiece and/or email us.
Can you pick up package if not deliveredCan USPS Packages Be Picked Up If A Delivery Was Missed If you believe that your package delivery was missed (for one reason or another) you may be able to initiate an intercept, requesting the USPS hold your package for you until you can come down to the post office and get it yourself.
How do I know if customs seized my packageIf CBP has detained your package for some reason (for example, lack of a proper invoice, bill of sale, or other documentation, a possible trademark violation, or if the package requires a formal entry) the CBP International Mail Branch holding it will notify you of the reason for detention (in writing) and how you can …
How will I know if my package is stuck in customs
Check tracking: Check the tracking status of your package to see if there are any updates from customs. Contact USPS: If there are no updates, contact USPS customer service for assistance. Provide documentation: If customs needs additional documentation, USPS will contact you.
Contact the sender
Most of the time, a missing package is something you ordered. In that case, you want to reach out to the seller and let them know that your package hasn't been delivered.But, occasionally, you may notice that your tracking page still shows the out-for-delivery update after you have already received your item. It can happen because the carrier forgot to do a destination scan and upload the details online.Understanding “out for delivery”
This package status update is a good sign, but it's not a guarantee that your package will arrive that day. Factors like bad weather conditions, traffic jams, or confusing address information can all delay your delivery time.