If you missed a delivery, you'll find a DHL missed-delivery card in your mailbox. Our DHL courier will automatically return the next workday. If you also missed our second delivery attempt, you can collect your parcel at a DHL RegionHub.If you are ordering for your home and you can be elsewhere on the day of delivery, DHL Parcel allows you to deliver your shipment free of charge to an alternate address, such as a neighbor. This will quickly deliver your order and you and the shipper will know exactly who picked it up and when.two delivery attempts
We offer two delivery attempts free of charge. After two unsuccessful attempts, you will be able to pick up your shipment from the DHL eCommerce Customer Centre.
Will DHL try to deliver again on the same dayYou'll need the tracking number from your dispatch email. If you don't arrange a redelivery DHL will attempt to deliver again on the next working day.
Will DHL give me a time slot
Your shoppers will enjoy live tracking, a 1-hour time slot and up to the minute notifications that will let them change their delivery date or location if they're not going to be at the delivery address. They can choose to have their parcel directed to a neighbour or a safe place.How long will the DHL ServicePoint keep my parcel Fourteen days at most. As soon as your parcel has been delivered to a collection point, you'll receive a notification and we'll send you a first reminder after two days. You'll then have two weeks to collect it before it's sent back to the sender.
Should I let DHL deliver without signature
Most of the time, you don't have to sign for receipt. But if you're shipping or ordering high-value items, it's best to require a signature for your package to be released. This will prevent it from falling into the wrong hands.
When you created a shipping label with "Signature required" option unticked in Option section, DHL will deliver your package following the contactless delivery practices. The shipment will be delivered with "No Signature Required" option.
What happens if I miss my package
If you missed a package delivery from the U.S. Postal Service, the mail carrier will typically leave a Redelivery Notice on your front door or in your mailbox to notify you that a parcel delivery was attempted. The good news is you can reschedule the redelivery of your package easily and without an additional cost.There are four options for you to get the item you missed: Arrange a free redelivery to your house. Arrange a free redelivery to an alternative local address. Arrange a free redelivery to a Post Office® and collect it from there.If you missed a package delivery from the U.S. Postal Service, the mail carrier will typically leave a Redelivery Notice on your front door or in your mailbox to notify you that a parcel delivery was attempted. The good news is you can reschedule the redelivery of your package easily and without an additional cost.
DHL Express Pickup Booking
Standard Booking: book your pickups at any address as if the call were handled by one of our Customer Support agents. If you wish, you can request insurance coverage and the time definite products that are available. Speed Booking: request courier pickup at your usual pickup address**.
Can I pick up my DHL package before deliveryThe recipient of your shipment can collect it at a pre-specified DHL Express location when it suits him or her best. A valid proof of identity is always requested and must be signed for receipt of the shipment. This service is also available for Saturday deliveries.
Can I ask DHL to hold my packageWith DHL Express Holiday Hold, customers can request a vacation hold for packages. They will be held safely at the DHL Express service center during certain holidays or for a custom period of time. After a hold, DHL will also resume regular delivery to home addresses after the specified date.
How do I know when my DHL package will arrive
How will I know when my parcel will be delivered If you received a DHL shipment number from the sender or online store where you placed your order you can follow the parcel online with track and trace. As soon as we've scanned your parcel, the shipping status will be visible online.
USPS won't drop off the package until a signature is obtained. Once the package is delivered, USPS relays the delivery confirmation to the shipper. This information includes the date, time, and location of delivery. Packages that aren't signed for are returned to the local delivery hub.By default, all DHL Express deliveries require a signature upon delivery to proclaim the completion of our service. It can also be used by shippers to confirm their deliveries to their recipients for peace of mind.For home delivery to consumers, we only ask for a signature if the shipper has opted for this option. The signature is immediately displayed in track and trace. If the recipient is not at home, a shipment that requires a signature will normally not be delivered.