In cases of non-delivery, theft, partial loss or damage of the postal item, please first submit a Search Request or Tracking Request and wait for the result. If it is determined that a compensation claim is applicable in the situation, please proceed to the compensation claim application.What to do if tracking status says "successfully delivered" but I didn't receive it In general, if the package showing 'successfully delivered', it means the recipient has got it. If you didn't get it, better check P.O box or ask your friends or neighbors. One of them may receive it for you.for 15 days
How long do you keep it at the post office Parcels that we have not delivered because no one was home are kept at the delivery post office for 15 days. Mail subject to customs duties are kept for one month. Please submit a request for redelivery or come to the post office to pick up your parcel.
Why my parcel is not deliveredTo find out what is the real whereabouts of the parcel, contact the courier company directly. If the consignee is not present at the delivery address, the courier driver might as well hand over the parcel to a different person. He could even leave the parcel with your neighbor.
What happens if my parcel never arrives
You can ask them to redeliver your item. You can ask for a full refund if: a delivery date was essential and wasn't met. a delivery date was agreed but wasn't essential, and a second date also wasn't met.Contact the retailer to see if they can resend or refund. Some online retailers are able to recover a lost package. If not, they could agree to send a replacement or refund your purchase. Insure your package so that in the event it is lost, stolen, or misdelivered, you can receive a refund.
Why does my China Post say delivered
Often, an international parcel is marked as "delivered" when it arrives at a processing facility or as soon as the order has been processed over to the new tracking system.
Here are the steps to finding out what's really going on Step. 1 verify the tracking number. The first thing you need to do is check the validity of the tracking number provided.
Why is my package stuck in Japan
Reasons why Shipment gets Stuck in Customs
Your shipments might get stuck if you don´t comply with customs regulations. Be sure to check the current Japanese import rules to avoid this. Changes may occur at any time.If you missed a package delivery from the U.S. Postal Service, the mail carrier will typically leave a Redelivery Notice on your front door or in your mailbox to notify you that a parcel delivery was attempted. The good news is you can reschedule the redelivery of your package easily and without an additional cost.Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery.
Contact the delivery company
If you have a problem with a delivery you arranged, eg a courier service or moving company, contact the carrier directly. Explain the problem and ask what they can do to fix it. This could include problems with goods: not delivered.
Who is responsible for a package not receivedThus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or give a reimbursement.
How do I claim undelivered parcelsTo submit a claim via post you'll need to get a P58 form from a branch and send it off to Royal Mail (their address is on the form) along with a photocopy of your proof of purchase.
How do you know if a package is lost
Using the tracking numbers, you can check the delivery status online at USPS Tracking®. If seven (7) or more days have passed since the date of mailing and the recipient has confirmed the item has not arrived, you may either submit a search request for your lost mailpiece and/or email us.
Post Office employees are people, too, and sometimes they make mistakes. If a clerk has their scanner set to "Delivered" instead of "Accepted," then your tracking will show the "Delivered" status.How long does it take to ship from China to the USA Standard air freight lasts 7–10 days, “fast sea” – 23–28 days, regular sea freight from China to the USA – 27–35 days, and “slow sea” – 35–40 days. What is the shipping cost from China to the USAThe simplest way is to input the tracking number on the courier's official website. If the number is legitimate, the site will show the parcel's progress. If not, the site will indicate that the number is invalid. Another method to authenticate a tracking number is by examining its format.